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Susan Clarke is a dynamic international speaker and author, whose effervescent and lively style of communication reflects her outlook on life and her beliefs. She is a Certified Behavioral Style and Values Analyst and a recognized expert in the field of internal and external member service. Susan's novel theories are based on her "real life" experience combined with her expertise in the areas of behavioral styles and attitudes.
Susan's programs are highly interactive and entertaining, yet they provide the type of substantive information that makes a real difference. In these programs, she demonstrates how to develop a win-win attitude. She knows that this will quantifiably improve performance and dramatically increase the bottom line. She covers goal setting and explains how high to set the bar... and when to raise it again.
Susan Clarke is the author of The Fun-Damental Secrets of Service: how to have fun and make your customers feel good about spending their money. Her book will help you increase your customer loyalty, sales, and profits by teaching you the secrets of exceptional service. In just a few hours, you can translate great customer service into your organization and ignite the passion in your employees. Using a story as a metaphor to unveil the secrets of service, Susan Clarke shares the easy ways you can make every customer contact count.
Susan is a recognized expert on service. Since 1982, she has delivered over 2000 speeches, seminars, and "playshops" to managers, directors, executives, and business owners throughout North America & Europe. Starting as a waitress and then as a corporate trainer managing the expansion of the Houlihan''s chain, this go-getter has combined all of her experiences in order to determine how to please customers and get them to come back for more.
Long-Lasting Results — Susan's programs stay with you long after the laughter has subsided. In fact, you'll notice that once you start implementing your new tools, you'll be in a better mood today and for many tomorrows. Attitude is all about choice — make the decision today to have Susan help you change the way you think!
Susan Clarke
Certified Behavior and Values Analyst
6549 Mission Gorge Rd. #159
San Diego, CA 92120
Ph 888 We Motivate (888-936-6848) or 619-224-0906
Susan@MotivateU.com
http://www.motivateu.com
Topics & Titles | Attitudes, Values & Behavior | Internal & External Customer Loyalty
Client List | About Susan | Video Clips | Articles | Club Managers
For Meeting Planners | Site Map | Contact Us | Motivate Me | Home
Susan Clarke, CPBA, CPVA
Certified Behavior and Values Analyst
6549 Mission Gorge Rd. #159
San Diego, CA 92120
Ph 888 We Motivate (888-936-6848) or 619-224-0906
www.MotivateU.com E-mail Susan@MotivateU.com