For Club Managers
Internal & External Member Loyalty

Delivering Personalized, World Class Service In order to survive you have to have a team of professional players who are all committed to providing the "Total Quality Experience" to each and every customer they come in contact with. This all-day program will focus on: Identifying the needs and expectations of your internal members Identifying the needs and expectations of your external members Creating leaders who can model the behavior and have the ability to communicate personalized service to their team Creating a team that understands the importance and has the ability to deliver personalized service Four Walls Marketing: How to Out Smart, Out Service, and Out Sell Your Competition You've just spent your entire advertising budget to get customers in the front door of your business. Now what are you going to do with them? I'm sure you've heard that it costs five times as much money to get a new customer as it does to retain the one you already have. This program illustrates how important it is to take care of your customers once they are in your door and within your "four walls". This program will show you how to: Read nonverbal communication and body language Create instant rapport and trust Take your service to the next level by giving you individualized service Help your customers "buy"     Club Managers Home Information for Club Managers About Susan Topics & Titles Program Descriptions Articles Client List Video Clips

Susan Clarke, CPBA, CPVA
Certified Behavior and Values Analyst
6549 Mission Gorge Rd. #159
San Diego, CA  92120
Ph 888 We Motivate (888-936-6848) or 619-224-0906
www.MotivateU.com E-mail Susan@MotivateU.com