The Fun-Damentals of Communication

This program is designed to show you why different behavioral styles require different communication styles. You will learn how to open the door of communication with the appropriate tone of voice, words, body language and pace of speed and action. This program is designed to show you how to:

	Recognize and appreciate others' behavioral style
	Adapt for increased communication and understanding
	"Connect" and create deep rapport with all styles

In order to survive you have to have a team of professional players who are all committed to providing the "Total Quality Experience" to each and every customer they come in contact with. This all-day program focuses on:

		Identifying the needs and expectations of your internal customers
		Identifying the needs and expectations of your external customers
		Creating leaders who can model the behavior and have the ability to communicate personalized service to their team
		Creating a team that understands the importance and has the ability to deliver personalized service

The Fun-Damentals of Generations X & Y!

In today's ever changing and diverse work environment, in order to survive and thrive you have to be able to relate to and identify with the people you come in contact with on a daily basis. In this highly entertaining and interactive program Susan will cover the:

		15 Keys to Managing Generations X & Why
		5 Ways to Create an Atmosphere That Celebrates Success
		3 Ways to Create More Fun
		6 Ways to Keep Motivation On Going
		7 Keys to Retention

You've just spent your entire advertising budget to get customers in the front door of your business. Now what are you going to do with them? I'm sure you've heard that it costs five times as much money to get a new customer as it does to retain the one you already have. This program illustrates how important it is to take care of your customers once they are in your door and within your "four walls". This program will show you how to:

		Read nonverbal communication and body language
		Create instant rapport and trust
		Take your service to the next level by giving you individualized service
		Help your customers "buy"

Yesterday's management style will no longer work in today's fast changing world. Managers need to be teamleaders as well as cheerleaders. In order to create a win-win environment, you must understand the needs of your people, supply them with the leadership to get the job done, and on top of that, you must "cheer" the team on. This of course being achieved with limited resources, limited manpower and limited time! In this dynamic, interactive six-hour program you will learn:

	Six keys of effective leadership.
	Four keys needed to create successful change.
	Six personal interests, attitudes & values regarding knowledge, utilization of assets, aesthetics, helping people, power & control, and tradition.
	What motivates you and why you may have an indifferent or negative attitude.
	Three essential keys to reaching your goals.

	Enhance your communication which helps to nurture your relationships
	Increase morale and overall job satisfaction
	Reduce stress, conflict and turnover

You will walk away with a clear understanding of how to create excitement and get all your key people to embrace TeamPlay. In addition, you will learn the important difference between goals and intentions and how to incorporate both to assure your personal and professional success.

Susan Clarke is a Certified Behavior and Values Analyst, professional keynote speaker and author. Contact Susan Clarke to find out how her dynamic and interactive keynotes, seminars and "playshops" will entertain, educate and inspire your business, association or group.