The Fun-Damentals of Believing,
Achieving and Succeeding

Are you stuck? Is your staff stuck? Create a breakthrough! In order for you to get what you want out of life, you need to have a clear picture and then you need to take action. In this highly entertaining and thought provoking program, Susan will take you through the process of:

• Believing: Having the right attitude to succeed
• Achieving: Connecting with and creating deep rapport easily
• Succeeding: Setting clear and realistic intentions and goals

CD

$17.00 - .75 lbs

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The Fun-Damentals of Relationships

Susan uses her trademarked humor and frankness to actually take you on a step-by-step journey towards examining your behavior. She first provides you with the tools to understand yourself. Then, she gives you the tools so that you can understand others. You walk away with proven ideas that will help you achieve your relationship goals with colleagues, superiors, family, and friends.

• Implementing record speed service recovery
• Exceeding customer expectations
• Transforming your service staff from order takers to "Marketing Ambassadors"

CD

$17.00 - .5 lbs

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More Fun-Damental Motivation

Did you know that it's your IQ (Intellectual Intelligence) that gets you hired and your EQ (Emotional Intelligence) that gets you promoted and increases your income? The five areas of Emotional Intelligence covered in detail are:

• Knowing your emotions thorough self- awareness
• Managing your emotions
• Motivating yourself by applying the four keys
• Handing relationships effectively by applying the four keys
• Recognizing emotions in others

CD

$17.00 - .5 lbs

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The Fun-Damentals of Attitude™

Attitudes develop a hierarchy and provide you with a purpose and direction in your live. You will have techniques for:

• Identifying the six different attitudes
• Motivating them to action
• Appreciating their differences