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How to Significantly Surpass Customer Expectations While Increasing Customer Loyalty!
4
Programs
Do
Your Customers Know You Really, Really, Really Care? Connecting
Emotionally with Your Customers
When
customers come through your front door are you and your staff
"just going through the motions" or do your customers
know you really care about their experience? This video program
is design to show you the importance of:
- Connecting
with your customers on an emotional level so they feel special
- having
a team that has fun at work
- Creating
an environment that makes customers want to come back time
and time again
Creating
Instant Rapport and Trust: Connecting Through Your Body Language
Do you
know that your body language is 55% of your message and is
five times more powerful than your verbal message? In this
video program you will learn the importance of:
- Reading
nonverbal communication
- Interpreting
tone of voice, words, body language
- Creating
instant rapport and trust
Recognizing
and Appreciating Your Customers: Connecting Through Behavioral
Styles
This
Program is designed to show you why different behavioral styles
require different communication styles. In this program you
will learn the importance of:
- Recognizing
and appreciating others' behavioral style
- Adapting
for increased communication and understanding
- "Connecting"
and creating deep rapport with all styles
Creating
Excellence with Susan's Seven Steps of Service
As businesses
become more competitive and more technologically advanced,
it is imperative to remember the "human touch."
This video program covers the importance of:
- Recognizing
and acknowledging your customers
- Changing
our approach for each customer
- Recovering
from potential problems with a customer
DVD
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